Call recording & reporting
Turn every conversation into insight and assurance.
We add cloud call recording and live reporting on top of your telephony — with Dubber and Akixi — for compliance, training and a clear understanding of how your business really performs.
What you need
What you need from call recording and reporting — and how we deliver it
Most businesses want the same things from their calls: a record they can rely on, and a clear view of what is actually happening on the phones. Here is what we hear most often — and exactly how Curatrix answers each one.
Evidence for compliance
A dependable, retained record of calls to satisfy regulatory and policy obligations.
How we meet it: Dubber captures calls in the cloud and retains them securely, giving you a consistent record to support compliance without on-site recording hardware.
Find the right call fast
The ability to locate and play back a specific conversation when it matters.
How we meet it: Recordings are securely searchable, so settling a dispute or revisiting what was agreed is a matter of finding the call — not trawling through an archive.
See performance in real time
A live view of call activity so teams and managers can respond as the day unfolds.
How we meet it: Akixi live wallboards and dashboards show what is happening on the phones right now, helping teams stay responsive and keep wait times down.
Understand missed business
Clarity on the calls that go unanswered — and what they might be costing.
How we meet it: Reporting breaks down answered, missed and abandoned calls, so you can see where opportunities are slipping and put cover where it is needed.
Spot the trends over time
More than today's snapshot — the patterns behind how the business is performing.
How we meet it: Historic trends and reporting reveal busy periods, recurring bottlenecks and progress over time, turning call data into decisions you can act on.
Coach and improve your team
Real examples to support training, quality and consistent customer service.
How we meet it: Recorded calls give managers genuine conversations to review for coaching and quality, so good practice is shared and standards stay high.
What's included
Recording and reporting, layered onto your calls
We add Dubber and Akixi on top of your existing telephony — whether you call on Cisco Webex or Microsoft Teams — and manage them as part of your service.
- Dubber cloud call recording
- Securely searchable & retained
- Supports compliance & disputes
- Akixi live wallboards & dashboards
- Answered, missed & abandoned calls
- Historic trends & reporting
How it fits together
- Dubber records conversations across Webex and Teams in the cloud
- Recordings are stored securely and stay easy to retrieve
- Akixi reports on the same calls in real time and over history
- Wallboards keep teams focused on responsiveness
- We configure, manage and support it all as one service
Why Curatrix
Why Curatrix for call recording and reporting
Anyone can switch on a recording licence. The value is in choosing the right tools, setting them up properly and turning the results into something your business can use.
One partner for calls and insight
Telephony, recording and reporting come from the same accountable team, so there is no finger-pointing between separate suppliers when you need answers.
Compliance-minded by design
Recordings are captured in the cloud and retained securely, built to support the evidence and assurance that compliance and dispute resolution demand.
Insight you can act on
We set Akixi up around the numbers that matter to you, so dashboards inform real decisions rather than gathering data for its own sake.
Works with your platform
Dubber and Akixi sit on top of leading cloud calling platforms, so recording and reporting add value to the Webex or Teams telephony you already use.
Joined up with your Workspace
Recording and reporting fit alongside your wider IT, security and communications, so everything is supported as one coherent service.
UK SME specialists
We are a Portsmouth-based team that speaks plain English and understands the pressures small and mid-sized businesses face, because they are the businesses we serve every day.
Let's talk.
Book a short, no-obligation discovery call and we'll help you find the right fit for your business — with one team accountable for getting it right.